The Baltimore Sun Media Group and our customer service team are committed to our customers' satisfaction. We hope these topics and frequently asked questions are helpful, but if you have any trouble finding the answers you want, please contact us directly at 1-800-974-7519.
What is the Baltimore Sun Media Group?
The Baltimore Sun Media Group (BSMG) is the number one way to reach consumers in the Baltimore Metro Area. We reach more than 1.3 million market adults every week through our diverse portfolio of products and services. See Learn More About BSMG for a list of our newspapers, magazines, websites, directories and custom media.
Services and Benefits
What are some of the advantages to using this site?
Our Web site allows you to create, review, renew and place your ads 24/7. You can choose your own design and enhancements (classified only) at your convenience.
Placing Your Ad
How do I place an ad?
It¿s easy to place print and online ads from this Web site by following these easy steps:
Select your ad category and package
Compose your ad
Choose the way your ad will look by adding photos (available in most categories) and how it will read by adding your own text
Review your ad and provide contact information
Pay for your ad using our secure credit card system (You¿ll receive a confirmation email right away!)
If you need assistance, please contact us
By phone: Please call Customer Service at 1-800-974-7519
Monday Through Friday 7AM to 7PM CST and Saturday 8AM to 4PM CST.
By Email: Please click here and ask your question. Please allow three hours for processing during working hours. If you email after hours, we will respond the next business day. And, if you email over the weekend, we will respond on Monday.
What types of ads are not available to place on this website?
At this time, a few classifications are not available online. Please call between 8:30am and 6pm to place ads for:
Death Notices, In Memoriam: 410-332-1881
Legal Notices/DBAs: 410-332-6366
If you are a contract advertiser, please call your Baltimore Sun Media Group consultant to place an ad.
What forms of payment do you accept?
We accept Visa, MasterCard and American Express.
How do I create an account/get a password/login?
You can create an account two different ways:
Click on Sign In in the upper right corner, then click on New Users Create Your Account and fill in the form.
Place your classified ad first, and on the page where you fill in your name and address, check the Create An Account box and fill in the additional information.
My credit card was not accepted.
Please contact us at 1-800-974-7519.
How do I find out more about Ad Acceptability Standards?
Terms of Service is our official statement outlining the available functionality. Tribune Publishing Company reserves the right to terminate or deny access to this site to any person who violates theTerms of Service, or for any other reason. Please click on the Policies tab and thenTerms of Service to read the policy.
What affects the price of my ad?
Several factors influence ad cost including:
Size of ad
Enhancements/attention getters (classified only)
Frequency of ad run
Managing Your Ad
How do I update my ad once it has been placed?
If you create an account, you will be able to return to this Web site to edit your ad.
My ad did not appear online. What do I do?
If you do not see your ad (either online or in the paper), please call us at 1-800-974-7519.
Which browsers does this site support?
Our online entry system supports these web browser versions:
Internet Explorer 5.5+ and Firefox 1.0+
Who do I call for help?
Please call us at 1-800-974-7519, Monday Through Friday 7AM to 7PM CST and Saturday 8AM to 4PM CST.